Terms of Use and Privacy

Last updated: August 9, 2019

1.- Owner and Controller

The owner of this website and the data controller is Tu Nombre S.L. (hereinafter the “Service”), with registered address at Tu Dirección Aquí, and tax ID number B75000000.

TU EMPRESA está inscrita en el Registro Mercantil de CIUDAD, Tomo NÚMERO DE TOMO, folio NÚMERO DE FOLIO, sección SECCIÓN, inscripción NÚMERO DE INSCRIPCIÓN y con hoja NÚMERO DE HOJA.

Email: legal@tudominio.com

Using the website attributes you the status of user, and as such, you accept the terms and conditions set forth below.

2.- External Links

The website may link to other websites.

However, we do not exercise any control over those sites or their content, which are in fact subject to their own terms and conditions. We also assume no association or responsibility for them, nor do we guarantee their technical availability, quality, reliability, accuracy, or truthfulness.

3.- Intellectual and Industrial Property

The Service is the owner or licensee of all intellectual and industrial property rights of its website, as well as of the elements contained therein.

Therefore, the reproduction, distribution, public communication, and transformation of all or part of the contents of this website for commercial purposes, in any format and by any technical means, is expressly prohibited without the authorization of the Service.

4.- Data Protection

4.1.- Information Collected

The personal and non-personal information collected will vary depending on how you use the website and its features.

The personal and non-personal information collected will reach us in two ways: 1) automatically collected 2) provided voluntarily by you.

4.1.1.- Automatically Collected Data

This information will consist of:

  • Information collected through cookies or similar mechanisms stored on your device, always with your consent. See our Cookie Policy for more information.
  • The IP from which the connection is made, the type of device used and its characteristics, the operating system version, browser type, language, date, country, request time, referring URL or mobile network used, among others.
  • Website usage data and potential errors detected during its use, such as pages not found or incorrect displays.

4.1.2.- Voluntarily Provided Data

This information will consist of:

  • Information contained in messages sent through the site’s contact channels. For example, your email, alias or name, subject or message.
  • Personal or non-personal information required to leave a comment on the news section posts, such as the content of the comment, name, email, and website.
  • Data provided to register as a user. For example, your email, alias or name, subject or message.
  • Personal information required to subscribe to the newsletter, such as your email address.

(Remove or include any data processing activities as necessary)

4.2.- Rights

Please note that filling in the forms is voluntary. However, if you do not fill in the required fields (marked with an asterisk), the use of some functions of the site will not be possible or will be limited.

The personal data you provide will be incorporated and processed in the files owned by the Service in order to handle your requests.

You may exercise your rights of access, rectification, erasure, restriction of processing, objection, and data portability at any time by sending an email to: legal@tudominio.com or by postal mail to: Tu Dirección Aquí.

In both cases, you must identify yourself with your full name and provide a copy of your ID or national identification document.

Here you can find the different templates to exercise such rights.

If you have granted consent for any specific purpose, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on the consent prior to its withdrawal.

Furthermore, if you believe there is a problem with how we are handling your data, you can address your complaints to the relevant data protection authority, which in Spain is the Spanish Data Protection Agency.

4.3.- Use of Data

The data provided to the Service will be used to:

  • Address your requests, based on our legitimate interest in responding to and resolving our users’ inquiries.
  • Provide you access as a user to our services, based on our legitimate interest in delivering and managing the service.
  • Publish your comments in the blog section of our website, based on your consent.
  • Send you our latest news and updates via our newsletter, based on your consent.

4.3.1.- Emails and Contact Forms

The site’s web features SSL encryption that allows users to securely send their personal data through standard contact forms.

The personal data collected will be processed automatically and incorporated into the relevant activity records owned by the Service.

In this regard:

  • We will receive your IP, which will be used to verify the origin of the message in order to provide appropriate recommendations (for example, presenting information in the correct language) and to detect possible irregularities (for example, potential cyberattacks against the Service), as well as information about your ISP.
  • Additionally, you may provide us with your data via telephone, email, and other communication methods indicated.

4.3.2.- On Social Media

We have profiles on some of the main social networks, with the Service being responsible for the processing of data published on them (e.g., photos uploaded by the Service featuring people’s faces).

Such data will be processed as permitted by the respective social network for corporate profiles. Therefore, unless prohibited by law, we may inform our followers via any means allowed by the social network about our activities or offers, and provide a personalized customer service.

We will never extract data from social networks unless we obtain the user’s explicit and specific consent to do so.

When the nature of the social networks makes exercising your rights dependent on changing your profile, we will assist and advise you as much as possible.

4.4.- Data Retention

Below is the duration for which the Service retains processed data:

  • Aggregated data will be retained indefinitely.
  • Customer data will be retained for the minimum necessary, and may be kept up to:
  • 5 years, according to Article 1964 of the Civil Code (personal actions without a special term).
  • 6 years, according to Article 30 of the Commercial Code (e.g., accounting records or invoices).
  • User data uploaded by the Service to pages and profiles on social networks will be retained from the time the user gives consent until it is withdrawn.
  • Data provided for the newsletter will be retained from the time the user gives consent until it is withdrawn.

5.- Service Providers and Others

There are third parties who manage part of the Service.

The Service requires them to comply with this Privacy Policy where applicable, and they must also have their own. However, the Service is not responsible for their compliance with that policy.

Under certain circumstances, the Service may share, use, preserve, or disclose Personal Information to third parties, in a non-aggregated manner:

  • To provide the Service:

Service providers that perform functions on our behalf, including payment processing, analytics, or data hosting. These providers may collect and access the information necessary to perform their duties, but are not permitted to share or use the information for any other purpose.

  • To cooperate with competent authorities:

If we believe it is reasonably necessary to comply with any law or legal process. In any case, we will only provide the required information.

If necessary to detect, prevent, or otherwise address and prosecute fraud, security, or technical issues related to the Service.

6.- Liability

To the extent permitted by law, the Service is not responsible for: a) errors or omissions in the content; b) the website’s lack of availability; or c) the transmission of malicious programs in the content, despite having taken all reasonable technological measures to prevent it.

7.- Modifications

The Service reserves the right to make any modifications it deems appropriate to its website without prior notice, including changing, deleting, or adding content and services provided through it, as well as the manner in which they are presented.

Likewise, these terms and conditions may change at any time. Changes will take effect upon publication.

8.- Cookies

Please see our Cookie Policy to learn about how we use them.